Cancellation Policy
Puppy / GCDS / Activity Courses
Booking online including making your payment in full, will secure you a place on our courses. If for some reason you dog does not settle in classes a series of one to one sessions will be offered or a refund given. The refund must be claimed within 2 weeks. Cancellation of training class bookings incur a £5 administration fee.
One to One Sessions / Behavioural Consultations
Sessions may be rescheduled online up to 48 hours before the booking. You can rescedule from both your booking confirmation emails and your reminder emails also. Reminder emails are sent out 72 hours before appointments to allow for rescheding if needed.
Cancellation after this time results in full fee being payable.
Cancellation after this time results in full fee being payable.
Workshops and Special Events
Booking and payment online, secures a place on that workshop.
A full refund will be given if cancelled up to 28 days before the event.
50% refund if cancelled 27 – 14 days before event
No refund if cancelled 13 days or less before event.
A full refund will be given if cancelled up to 28 days before the event.
50% refund if cancelled 27 – 14 days before event
No refund if cancelled 13 days or less before event.
