Terms and Conditions
1. Fees - Online booking with full payment will secure your place on a course. If for some reason you dog does not settle in classes a series of one to one sessions will be offered or a refund given. The refund must be claimed within 2 weeks. See Cancellation Policy for fees payable.
2. Dogs – You are responsible for the conduct of your own dog at all times. Please do not allow your dog to approach other people or dogs without asking the handlers first; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others.
DOGS MUST BE KEPT ON A LEAD at all times unless staff give permission to the contrary.
DOGS IN CARS -The carpark has no shade and cars MUST be covered appropriately to keep cars cool in warm
weather. Water and adequate ventilation are essential. Puppy Plus reserve the right to ask owners to leave and take their dogs’ home should the dog’s welfare be compromised.
HARSH HANDLING - Should any handler or their family or friends be seen using harsh handling or aversive equipment we will privately bring this to their attention and politely ask that the practice ceases. We will also advise on a more appropriate method and/or equipment. Should it continue Puppy Plus reserve the right to ask owners to leave and take their dogs’ home.
You are responsible for picking up dog waste on the premises.
3. Health & Safety – all attendees agree to abide by the health & safety instructions given by the organisers.
In particular, evacuation procedures in the event of a fire.
4. Course Cancellation – in the event that the organisers need to cancel a course due to unforeseen
circumstances, a full refund will be made to all delegates within 14 days of the cancellation date. Notification
of cancellation will be made to all delegates by email. Refunds can and will only be made by the same method
the original payment was received. Should this occur on the actual date of the course we will attempt to make
contact by telephone wherever possible. We will also post a cancellation notice on Facebook (Puppy Plus) and puppyplus.co.uk.
5. Vaccination - Please bring your vaccination card or titre test results to the first session or send a photocopy / email a copy prior to the course start. Failure to do this will result in you not being able to start the course. This policy is to protect the health of other dogs and puppies.
6. Definitions - of equipment /handling not permitted: electric or spray collars, check chains, prong collars, pet correctors, rattle cans, water sprays. Nor do we allow any physical corrections, alpha rolls or verbal abuse towards dogs in our classes. Head collars and harnesses may be used if the make and fit are checked with your trainer in advance.
2. Dogs – You are responsible for the conduct of your own dog at all times. Please do not allow your dog to approach other people or dogs without asking the handlers first; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others.
DOGS MUST BE KEPT ON A LEAD at all times unless staff give permission to the contrary.
DOGS IN CARS -The carpark has no shade and cars MUST be covered appropriately to keep cars cool in warm
weather. Water and adequate ventilation are essential. Puppy Plus reserve the right to ask owners to leave and take their dogs’ home should the dog’s welfare be compromised.
HARSH HANDLING - Should any handler or their family or friends be seen using harsh handling or aversive equipment we will privately bring this to their attention and politely ask that the practice ceases. We will also advise on a more appropriate method and/or equipment. Should it continue Puppy Plus reserve the right to ask owners to leave and take their dogs’ home.
You are responsible for picking up dog waste on the premises.
3. Health & Safety – all attendees agree to abide by the health & safety instructions given by the organisers.
In particular, evacuation procedures in the event of a fire.
4. Course Cancellation – in the event that the organisers need to cancel a course due to unforeseen
circumstances, a full refund will be made to all delegates within 14 days of the cancellation date. Notification
of cancellation will be made to all delegates by email. Refunds can and will only be made by the same method
the original payment was received. Should this occur on the actual date of the course we will attempt to make
contact by telephone wherever possible. We will also post a cancellation notice on Facebook (Puppy Plus) and puppyplus.co.uk.
5. Vaccination - Please bring your vaccination card or titre test results to the first session or send a photocopy / email a copy prior to the course start. Failure to do this will result in you not being able to start the course. This policy is to protect the health of other dogs and puppies.
6. Definitions - of equipment /handling not permitted: electric or spray collars, check chains, prong collars, pet correctors, rattle cans, water sprays. Nor do we allow any physical corrections, alpha rolls or verbal abuse towards dogs in our classes. Head collars and harnesses may be used if the make and fit are checked with your trainer in advance.
